PrestaShop Technical support (Urgent)

What is our PrestaShop Technical Support service (Urgent)?

The PrestaShop Technical Support (Urgent) service is a service that we provide 24 hours a day, 365 days a year. This service is intended to resolve immediately serious or important incidents that directly affect the operation of the online store of the online store.

Generally, the Most serious incidents are usually resolved within the first hour of technical support. Likewise, given the priority and speed with which we act, with response in less than 1 hour, the amount of the first hour of support has a higher cost than from the second hour onwards.

Procedure after purchasing this service

Once you have purchased the service and paid its cost, we will give you access to a private customer panel from where you can send us task requests through support tickets. You will also have the option to send private messages in real time, download invoices, see the tasks that are being carried out and the times that are being spent on each of them and other options.

In addition, above, for greater security and confidence with clients who hire our services, all the conditions for the provision of these services are indicated in a document that the client must accept prior to the provision of the service through the client panel.

Once all these steps have been completed, we will ask you for the access data necessary to provide the service. This urgent service will be provided within the first hour from when the service is contracted.

NOTE: You can download the conditions of this service and the instructions for use, in the "downloads" tab on this same product page.