PrestaShop protection + Malware disinfection

What is our Web Disinfection service?

The Web disinfection service is a service that we provide from Liewebs for those PrestaShop stores that have been attacked by cybercriminals by inserting malicious code (Malware), viruses or Trojans to compromise and steal sensitive data from customers and store owners, or to cause significant damage that affects the operation of the store.

No PrestaShop store is exempt from suffering these types of attacks. However, following good practices such as those listed below will reduce the chances of suffering an attack on your Prestashop online store:

• Have contracted an efficient monthly maintenance service from PrestaShop experts.
• Have the PrestaShop store and all its components updated to the latest stable versions. This improves performance and eliminates possible vulnerabilities that cybercriminals often take advantage of to gain illicit access to the online store.
• Have modules installed that increase the security of the website and prevent SPAM practices.

What does the Web Disinfection service include?

• Basic protection (search and delete service): We thoroughly scan the store for all traces of the inserted malicious code to completely remove the threat and restore the full functioning of the PrestaShop online store. Through tracking techniques, we analyze in detail the accesses and connections during the moments before the attack to detect the vulnerability that caused the intrusion. If we detect it, we eliminate it so that cybercriminals cannot attack this way again.
  
  
• Advanced protection (search, delete and protect): Everything that the previous service includes and in addition, we do a security audit to detect the vulnerabilities that exist in the online store to eliminate them. We also configure the server to increase protection and customize security guidelines to combat exploits (exploitation of vulnerabilities by cybercriminals).
  
  Note: In the case of this service, it has an urgent action part, which is the search and elimination of the inserted code or virus, and the other part of the remaining service is provided in the following days, during office hours.

Once the web disinfection service has been carried out, we deliver a detailed report with all the actions carried out so that you know at all times the work that has been carried out in your online store.

This service is 24 hours with urgent priority.

Procedure after purchasing this service

Once you have purchased the service and paid its cost, we will give you access to a private customer panel from where you can send us task requests through support tickets, private messages in real time, download invoices, view in real time the tasks that are being carried out and the times that are being used in each of them and other options.

In addition, to the above, for greater security and confidence with the clients who hire our services, All the conditions for the provision of these services are indicated in a document that the client must accept prior to the provision of the service through the client panel.

NOTE: You can download the conditions of this service in the "downloads" tab on this same product page.