PrestaShop Technical support

What is our PrestaShop Technical Support service?

The PrestaShop Technical Support service is a service that we provide subject to non-urgent priority. If you want an urgent priority service with immediate response, you must hire our PrestaShop Technical Support Service (Urgent).

This service includes any type of error or incident resolution work in the PrestaShop store. Also included are works to implement functionalities, style modifications and others.

You have at your disposal the contracting modality for individual hours or through PACK of hours.

We also have nighttime technical support hours available to clients who have stores with a high volume of traffic and sales during business hours. In this way, we can provide technical support in times of low traffic volume (nightime), so that it does not negatively affect sales and is much more comfortable for you.

How can you know how many hours you need to hire?

You have the option of contracting a number of individual hours or PACK of hours. PACKs of hours have a cheaper price compared to hiring individual hours.

Depending on each circumstance, you will need to hire one or several hours, but in any case, we recommend that you contact us in advance so that we can advise you on the minimum necessary time that you must hire to carry out the task or solve the problem you have in the PrestaShop store.

If you have a list of tasks to carry out in your store, perhaps the most appropriate thing would be to hire one of our PACK of hours.

Do hour PACKs have an expiration date?

Indeed, the contracting of the PACK of hours has an expiration of 3 months for the PACK of 5 and 10 hours and 12 months for the PACKS of 50 and 100 hours. This means that you must use up the contracted time before the expiration date of the PACK.

Procedure after purchasing this service

Once the service has been purchased and the cost paid, we will give you access to a private customer panel from where you can send us task requests through support tickets. You will also have the option to send private messages in real time, download invoices, see the tasks that are being carried out and the times that are being spent on each of them, and other options.

In addition, to the above, for greater security and confidence with clients who hire our services, all the conditions for the provision of these services are indicated in a document that the client must accept prior to the provision of the service through the control panel. customer.

NOTE: You can download the conditions of this service in the "downloads" tab on this same product page.